Kerala State Electricity Board to try out AI-powered voice bot solution for handling complaints

KSEB decides to pilot a programme where registration, categorisation and routing of complaints related to power outages and power supply infrastructure will be handled by a “generative AI-powered, context-aware voice assistant,” customised for the power utility

​KSEB decides to pilot a programme where registration, categorisation and routing of complaints related to power outages and power supply infrastructure will be handled by a “generative AI-powered, context-aware voice assistant,” customised for the power utility